1. Information We Collect

We may collect the following types of personal and non-personal information:

• Personal Information: Name, email address, phone number, address, pet details (name, age, breed, medical history), and payment details (processed securely through Payment Gateway).
• Non-Personal Information: Browser type, IP address, time zone, and information about how you interact with our website.

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our products and services.
• Process transactions and payments through Payment Gateway.
• Communicate with you regarding your bookings, purchases, or inquiries.
• Customize and personalize your user experience.
• Send updates, promotions, and important notifications (you may opt out anytime).
• Comply with legal and regulatory requirements.

3. Payment Information and Payment Gateway

We use Payment Gateway as our third-party payment gateway. All payment transactions are processed securely through Payment Gateway and we do not store your full credit/debit card information on our servers. Payment Gateway adheres to PCI-DSS standards and uses industry-standard encryption to protect your data.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with:

• Service Providers: Such as hosting, analytics, and payment processors (e.g., Payment Gateway).
• Legal Authorities: When required to comply with the law or respond to valid legal requests.

5. Data Security

We implement appropriate security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your data, but we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. You can modify your browser settings to control or disable cookies.

7. Your Rights

You may:

• Access the information we hold about you.
• Request correction of any inaccurate or incomplete information.
• Request deletion of your personal information.
• Opt-out of marketing communications.

To exercise these rights, please contact us at: support@mellowcare.in

8. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children. If you believe we have inadvertently collected such data, please contact us for immediate removal.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We encourage you to review this page periodically. Continued use of our services after changes are made will indicate your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at: